Tenants Guide

Please read these notes carefully. Should you have any questions regarding any aspect of the process of renting a property, please ensure that you ask at the earliest opportunity to avoid any misunderstanding.

Viewing a property

If there is a property that listed on our website which interests you, you can contact us direct during opening hours to arrange a viewing. Alternatively, you can click on one of the options available on the property details page of our website and leave your details and we shall get back to you as soon as convenient.

Holding Deposit

If you have found a suitable property you would like to move into, you must provide a holding deposit (non refundable) in order to secure the property and have this removed from being marketed and shown to others. We operate on a ‘first come first serve’ basis.


You will need to complete a ‘Reference Form’ in order for us to carry out reference checks. You will also need to bring along with you certain original documentation in order for us to verify your identity and current address, which will include; photographic Ids such as a passport or driving licence, your last three months bank statement as well as one recent utility bill.

Deposit & Advanced Rent

Before you can move into the property, you will need to provide at least 1 months advance rent as well as a deposit which is also equivalent to 1 months rent. The Deposit money will be placed on the government approved ‘Tenancy deposit Scheme (TDS)’ or ‘Deposit Protection Service (DPS)’. You will be given the details of the scheme within a month of placing the deposit.

Inventory and Schedule of Condition

A copy of the Inventory and schedule of condition will be provided which you will need to check against the property and then sign and return, noting any errors or omissions. At the end of the tenancy, this will be used to determine if there are any damages. If it is determined that damages are considered to be more than normal fair wear and tear, then an amount will be deducted which will be equivalent to the replacement cost. Any disputes with regards to the actual damage or the amount to be deducted will be determined by an independent adjudicator, which is a service provided by the TDS or DPS.

Tenancy Agreement

Our standard tenancy agreement is an ‘Assured Shorthold Tenancy’ which is for a period of 1 year. On some exceptional situations, we may be able to authorise a six month break clause, however, we will need to agree this beforehand.

During Tenancy

All tenants will need to observe the terms and conditions of the Tenancy Agreement and are expected to act in a good tenant like manner. These include for example; keeping the property clean, reporting to us immediately any damages or faults as soon as you become aware of them such as boiler not working or if there is a leak.

End of Tenancy

You will be expected to contact the utility companies and any other subscription services of the move out date and request a final settlement bill. Before leaving the property, we will need to see physical evidence that all your bills have been settled, as failure to do so can delay the receipt of your deposit. On the last day of the tenancy, you will be expected to remove all your personal items and re-arrange any furniture back to the original position. This is to ensure that we can carry out a check up inspection.

Contact us for more information



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